Frequently Asked Questions
The answers to your questions are here. If you cannot find yours, write to us and we will reply right away.
Reservation
You can make a reservation at least 3 hours before your transfer. During peak season, we recommend booking a few days in advance.
You can cancel your reservation free of charge up to 24 hours before the transfer. If there is less time remaining, please contact us.
You can pay the driver in cash inside the vehicle.
Transfer Process
Our professional greeting team will welcome you with a personalized sign displaying your name and escort you to your transfer vehicle.
The price you see is per vehicle and includes road tolls. The number of passengers, luggage, time of night, or traffic conditions do not affect the price.
Transfer process
If you provide your flight number during booking, we will track your flight. In the event of a delay, your driver will wait for you based on your new landing time; no additional fee will be charged.
In-Vehicle Services
Yes. You can add your request for a baby seat in the additional services section during the reservation process.
In-vehicle services
Yes, you may bring your pet along, provided it is in a carrier. If you mention this in the reservation notes, we will arrange a suitable vehicle.
Smoking is prohibited in our vehicles. You may ask the driver to take a break during long journeys.